Frequently Asked Questions
Ordering - Process and Payment
Shipping and Shipment terms for Bulk Orders
Catalog and Customizations

Ordering - Process and Payment

How do I order an item?
Simply email us the item code with desired delivery location and we will revert back to you with all the details (shipment and handling charges, time to deliver).

What are the payment modes that I can use to buy an item from Kashand?
We accept the following online payment options:
Kashand - Online Payment Options
Paypal payments to be made to using your credit card/bank account.

How do I pay for my orders?
You can pay by sending us a cheque at our correspondence address.  Wire transfers are accepted.  We also allow for payment via Online means (Credit Card, Paypal) on mutually agreeable terms.
Kashand - Online Payment Options

Can I trust Kashmir Handicrafts with my orders?
Kashmir Handicrafts is an Government of India approved Exporter and in business since 1965.  Please feel free to order.  In case you still have doubts, please email us and we will try to address your concerns by providing references.

Where all do you service orders?
We currently service orders worldwide.

Shipping and Shipment Terms

Are the items custom cleared before shipment?
Yes. We clear the items from the customs before shipment.  Local applicable custom duties depending on the item may be payable at the receiver's end.

Why are the Shipment Charges not mentioned? What mode (surface/air) do you use for shipment?
Since shipment charges vary from country to country as well as depend on your order volume, it is not possible to provide standardized shipment rate alongside the item rates. We will provide them on the basis of the items you order as well as the mode desired (ship/surface/air). We are doing this so that we maximise your satisfaction and make you realise value for money.

I want to order a large number of pieces.  What are the terms for a large order shipment?
We have special wholesale rates for high value and volume orders.  We prefer to ship them by Sea so as to keep shipping costs down.  Ask us and we will be glad to provide more details.

Catalog and Customizations

What are the sizes of the items on the Catalog? I cant find any details!
Typical sizes are mentioned on the top of each category page.  Let us know of your requirements and we will assist with further details.

Can I request for customizations or changes in the items on display in the catalog?
Yes!  Please feel free to suggest and our trained artisans will be in a position to create the items as per your requirements! We are pioneers in bringing to life your designs and ideas.

What all can be customized or altered in the items on display in the catalog?
arble and Alabaster: Change in design, color scheme, sizes,  shapes (rount to six sided) creation of larger/smaller sizes, change in inlay work patterns, creation of an item as per your requirements are some of the many possibilities.

Is Indian Marble stain free?
    It is stain-proof, any kind of drink like highly acidic Coke, Wine, Whiskey, Tea and Coffee will not stain it and it will remain functional.
    It is "Washable" with soap and detergent. cleaning of Marble with Inlaid stones is no problem.
    White Marble is "Translucent", Green & Black Marble are "Opaque".